If the DELIVERY and BILLING addresses are NOT the same, it is our company policy that we are requesting a fax copy of your credit card (front and back) and a valid identification card. This is a security policy to protect the cardholder from fraudulent charges. Please kindly fax to +1 (800) 559 2595.

We also suggest that you contact your bank to list your shipping address as an alternate address with your credit card company. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, just call the 800 number printed at the back of your card and ask the agent to add the address to the notes on your account. Listing the address will help us process your order more seamlessly and efficiently.

- - - RETURN POLICY - - -

We only accept return of products under the following conditions:

1. Should return the products within 30 days from date of purchase.
2. Should be unopened, sealed bottle/s. We cannot refund opened products.
3. The product/s should have been purchased directly from Green and Gold International Exports, placed through our website or 1 877 POLY MVA.
4. Customers shall be responsible for all return shipping charges.

Computation of Refund:

1. The following out-of-pocket expenses will be deducted from the refund:
- Company subsidized courier fees paid to deliver and return (if any) the package.
- Bank service charges.

- Returning duties and taxes that may be incurred. (for international shipments).
2. After computation of the return, within 14 business days, we shall credit back the amount to be refunded to your credit card.